支持

Thanks for using Tonaly Tune. We're happy to help.

Contact

Email us at hello@tonaly.net and we'll get back to you. When reporting a problem, it helps to include your device model, your iOS version, and which instrument you were tuning.

Frequently asked questions

How do I tune my instrument? Tap Start tuning, pick your instrument, and play a string. The app tells you which string it is expecting, how far off you are, and which way to turn. When a string holds in tune for a moment it is ticked off and you move to the next one.

I don't know which string is which. That's what the guided mode is for. Each string chip shows its name, and the app walks them in order with a hint describing where that string sits on the instrument. Tap the reference-tone button to hear the note you are aiming for.

Can I tune the strings in any order? Yes. Tap any string chip to jump to it, or switch on auto-detect (the wand button) and the app will follow whichever string you play.

What do "tighten" and "loosen" mean? Tightening a string raises its pitch; loosening lowers it. We deliberately don't say "clockwise", because which way a peg turns depends on which side of the instrument it is on — but tightening always sharpens.

What is the A4 number, and should I change it? It is the reference pitch everything else is measured from. 440 Hz is the standard and the right answer for almost everyone. Some orchestras tune to 442, and 415 is used for baroque music. If you are playing with other people, match whatever they are using. Selecting an oboe sets 442 automatically, since ensembles that follow the oboe commonly use it.

My written notes don't match what the app shows. That's expected on a transposing instrument. A B♭ clarinet's written C sounds a concert B♭, and the app shows the pitch it actually hears. The string chips are labelled with what you read, so follow those.

The reading jumps around. Play one clear, sustained note and let it ring. Very quiet playing, background noise, or two notes sounding together all make pitch harder to measure. Low notes on a cello or bass take a little longer to settle than high ones — that's physics, not a bug.

Why does it need the microphone? To hear your instrument. Audio is analysed on your device as it arrives and is never recorded or sent anywhere. See the Privacy Policy for details.

I said no to the microphone prompt. Can I change my mind? Yes — go to Settings → Privacy & Security → Microphone and turn on Tonaly Tune.

How do I change the look? Swipe left or right to switch between Analog (a swept needle on a printed dial) and Digital (a backlit panel with an LED bar). Tap the colour pill to cycle that mode's colours.

Does the app collect my data? No. The app makes no network connections and collects no data. Your settings are saved only on your device.

Feedback

Feature ideas are welcome — send them to hello@tonaly.net.